Shipping Policy
Thank you for shopping with Imstorz. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Order Processing Time
All orders are processed after payment verification.
- Order Processing Time: 4–5 business days
- Orders are processed Monday through Friday (excluding holidays).
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Time
After your order has been processed, delivery typically takes:
- 7–14 business days
Total Estimated Delivery Time:
14–25 business days (Processing + Shipping)
Please note that delivery estimates may vary depending on customs clearance, weather conditions, carrier delays, peak shopping seasons, or other unforeseen circumstances.
Shipping Destinations
We currently ship throughout the United States and may expand shipping availability to additional regions in the future.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active after shipment.
Shipping Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Customs inspections
- Carrier delays
- High seasonal order volumes
- Public holidays
We appreciate your patience and understanding should these situations arise.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Imstorz is not responsible for delays or delivery failures resulting from:
- Incorrect or incomplete addresses
- Unknown recipient
- Refused delivery
- Failure to collect packages from the carrier
- Packages abandoned at customs
If a package is returned because of an incorrect address or failure to collect it, additional shipping charges may apply before reshipment.
Lost or Delayed Orders
If your package has not arrived within the estimated delivery period, please contact our customer support team.
For shipments to the United States, if an order has not been successfully delivered within 45 days after leaving our warehouse, we will begin an investigation and work toward an appropriate resolution.
Customer Support
If you have any questions regarding shipping, please contact us:
Imstorz
Email: support@imstorz.com
Phone: +1 (732) 334-8771
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)