Refund & Return Policy

WE DO NOT ACCEPT RETURNS.

Refund, Resend, and Return Eligibility

A. Orders Delayed

For orders that lack tracking information, are in transit, pending, or have expired without delivery, the time frame for considering a dispute varies:
For orders shipped to the USA, if there is no successful delivery 45 days after leaving Company warehouse, we will start to handle the dispute.

Notes:
Sometimes, the order may be held at the nearest post office to the buyer due to issues such as an incomplete address, uncollected packages, or a wrong number. In such cases, it is advisable for the customer to contact the local post office for delivery.
In certain regions with unique circumstances (e.g., Israel, where packages are frequently delivered to self-pickup lockers due to local conditions), customers are advised to reach out to the local post office for prompt delivery.
If the local tracking number shows delivery but the customer claims non – receipt, our team will investigate. However, please note that this investigation process may take 1 to 2 months, and we cannot guarantee a favorable resolution.

B. Orders not Received

If the tracking information confirms delivery, Our Company is not going to entertain refund or resend requests.
If the customer does not receive the package:
A non – delivery certification with an official seal from the local post office is required.
If the tracking information shows an alert for reasons such as: Incorrect/insufficient address. No such number.Unknown recipient.Refused.Do not pick up in time. No safe delivery location.Uncleared customs. Others.

Notes:
The local distributor will attempt delivery 1 – 3 times based on the actual situation. If the package remains unclaimed, it will be returned to the local post office for storage within 3 – 7 days. The customer is responsible for picking up the package; otherwise, it will be returned to our logistics company. Our Team is not responsible for lost products during the return process.
If the logistics company provides a return service to our warehouse, Our Team will place the returned products in your private inventory instead of issuing a refund upon receipt.
Our Team cannot offer a refund or resend if you fail to handle undelivered orders or packages destroyed by logistics companies.

C . Products Damaged

For packages that arrive badly damaged, our company is responsible for full refund or a replacement.
For packages that arrive partially damaged (excluding minor issues like loose threads, slight wrinkles, or small scratches), we offer a partial refund or a replacement.
Notes: Customer is

D. Incorrect or Missing Products

Our Company has a strict quality control process before product dispatch. We handle incorrect or missing products as follows:
· For incorrect products, we give a full refund or replacement.
· For missing accessories, we will resend the accessories.

Dispute Submission Process

Dispute Submission Requirements

To ensure a smooth dispute – handling process, when opening a dispute, you are required to provide the following:

· If we provide return label then we deduct shipping fees from refund amount.
· Photos or videos to prove issues such as product damage. If photos are insufficient, please upload a video for a more comprehensive demonstration.
· Please provide relevant complaint screenshots, including the name of the complainant, the date, and the content. 

Order Cancellation Requests

We do not accept Order Cancellation request.